. . . Retailers often rely on sophisticated software to track the flow of customers, assigning just enough employees to handle ever-changing demand, resulting in far less predictable work hours for much of their part-time work force.
Employers in New York, however, are bound by labor laws that require them to pay workers who report for scheduled shifts at least four hours of pay, even if managers send them home.
Labor advocates have long criticized the practice, along with low pay, saying it forces workers to grapple with uncertain hours and paychecks. . . .